When you hear someone else's story it sounds so familiar you think it was yourself all over again.
It's amazing how life will mirror your situation through someone. I guess circumstances remain the same, it just afflicts different people at different times.
I do find it easier to give advice on situations that I have experienced. The passion of identifying the problem is so real. Once you can identify the source of a situation, God will give you the words to say for a good sound spiritual solution. We have to consult with God on these types of things. Going on your own merit is risky.
Trust in the LORD with all thine heart; and lean not unto thine own understanding.~Proverbs 3:5
When we are witnessing, our thoughts should not be our own. Even with the empathy we feel and the proof of that which we my see, it's vital that the Spirit of God's presence take over everything.
We are messengers of the gospel.
But as we were allowed of God to be put in trust with the gospel, even so we
speak; not as pleasing men, but God, who tests our hearts.~ 1 Thessalonians 2:4